BlackLine, Inc. (Nasdaq: BL) has announced a significant addition to its leadership team with the appointment of Jimmy Duan as Chief Customer Officer, effective May 6th. Bringing over 25 years of experience in the SaaS and enterprise software industry, Mr. Duan will oversee several critical departments, including Implementation, Customer Success, Support, Training, as well as Strategic Alliances & Channels teams. His appointment underscores BlackLine’s commitment to enhancing customer experience and driving continued growth and success in the digital finance transformation space.
In his new role, Mr. Duan will report directly to Co-CEO Owen Ryan, where he will leverage his extensive expertise to elevate BlackLine’s customer experience to new heights. With a track record of leading high-performing customer support, technology, services, and sales teams, Mr. Duan’s customer-first philosophy aligns seamlessly with BlackLine’s mission of delivering cutting-edge solutions tailored to meet the evolving needs of the CFO’s team.
“Jimmy brings a wealth of experience to BlackLine,” commented Mr. Ryan. “His leadership will be instrumental in enhancing our customer engagement strategies and driving customer growth, success, and retention. We are excited to welcome him to the team and look forward to the positive impact he will undoubtedly make.”
Mr. Duan joins BlackLine from Medallia, a cloud experience management pioneer, where he served as EVP and Chief Customer Officer. During his tenure, he played a key role in guiding the company through its successful IPO. Prior to Medallia, Mr. Duan held the position of EVP and Chief Technology Officer at CallidusCloud, a global leader in sales performance management, where he oversaw R&D, services, cloud operations, and international market expansion.
Speaking on his appointment, Mr. Duan expressed his enthusiasm for joining BlackLine and his dedication to enhancing customer and partner engagement strategies. “BlackLine’s commitment to customer experience and success resonates deeply with me,” he stated. “I am proud to join the team and eager to leverage my passion for customer advocacy to drive exceptional value for our clients.”
Mr. Duan holds a Doctor of Philosophy (PhD) degree in Industrial & Systems Engineering from Virginia Tech, further emphasizing his strong background in technology and engineering.
With Mr. Duan’s appointment, BlackLine reinforces its position as a leader in digital finance transformation and underscores its commitment to delivering innovative solutions and unparalleled support to its growing customer base.
